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Here you'll find the answers to our most frequently asked questions.
Why do you use
Paypal?
Why do you use Paypal? Paypal® also allows us to accept a large variety of payment options for your shopping convenience. You can pay using Visa, Mastercard, American Express, Discover, debit card or echeck 24 hours a day, 7 days a week. INK Books also services customers all over the world. By working with Paypal®, we are able to process multiple foreign currencies such as the Euros, Canadian Dollars, Pound Sterling and Yen. Finally, our partnership with Paypal® allows us to increase your purchasing options while keeping our costs down. With Paypal®, we are able to process a multitude of domestic and international payment forms for a fraction of the cost opposed to maintaining multiple high-cost merchant accounts and foreign currency exchange accounts. These savings are ones we are able to pass on to you, our customer.
What if I don't have a
Paypal account?
What are my payment options? Note that for orders paid by check, a 4-5 day waiting period is strictly enforced to ensure these payments clear so we can keep our overall costs down for all our customers. *Please note: All orders paid by foreign currency must be processed online via Paypal®.
How do I order items online? We've worked hard to make this a fun and easy shopping experience. If you do not agree, please send us an email with your suggestions to feedback@baby-savings.com so we can consider ways to make your shopping experience better!
I've hit
"Add to Cart" but I do not see my shopping cart...
But, I don't want to order
online. How do I order items offline? Or you can
download and print our
order
form here. Mail, fax or phone your order to us for processing. Be sure to include your payment method with your order (i.e. handwrite your credit card number and expiration date on the form or include your check or money order). For our contact information, click here.
This is a
gift. How can I have it shipped to the recipient? Can I include a gift card? For security purposes, Paypal must be able to match your billing address information to your payment type. To ship to a different address, please include that address and your notes for your gift card. We will include a hand-calligraphic gift card with your sentiments. If the field is not large enough, please send us an email to orderstatus@baby-savings.com.
I need my order shipped outside of the USA. How do I
handle shipping costs? Orders going to Canada and Mexico generally take 4-7 days for receipt* and are sent via normal postal services available to the USA. International orders to Europe, Japan, China, Australia, etc. are sent via the USPS' Global Priority service and make take from 5-10 days for receipt*. The
following shipping charges are a flat rate for all international orders
weighing 2 pounds or less:
How long
will it take to get my order? Most orders shipped within the US will arrive within 2-7 days from date of shipping. Orders going to Canada and Mexico generally take 4-7 days for receipt*. International orders to Europe, Japan, China, Australia, etc. are sent via the USPS' Global Priority service and make take from 5-10 days for receipt*. INK Books
offers Overnight delivery services if you need your order fast. Overnight
services for all orders weighing 2 pounds or less are available for an
additional fee of $9.50 USD. *Orders outside of the US require additional shipping charges. Please contact us at shipping@baby-savings.com for shipping quotes to avoid delays.
Can I
track my shipment? All orders with upgraded shipping services (Overnight or Priority Delivery) automatically include a tracking number for your convenience.
What are your return policies? Thank you for your understanding in advance that personalized orders, including but not limited to, autographed books, Life's Lesson Keepsake Poems, or completed Announcement Signs and the like are non-returnable. Please email us at refunds@baby-savings.com to obtain your Return Number so we locate your order. In your email, please indicate the date of your order, total amount and reason for return. Return Number requests are generally handled within 24-48 hours from date of your request. Once you have received your Refund Number, please include it on your shipping label and ship to: I Now Know
Books (INK Books) Credit card orders and e-check orders processed via Paypal will be refunded via Paypal. Mailed orders paid by money order or check, will be refunded by corporate check. Once the refund is processed, we will email you confirmation of your refund, date of refund and the total amount credited. If you have additional questions regarding our refund policy, please contact us and we are pleased to help you. Please email us at customerservice@baby-savings.com or call us Monday-Friday, 9AM-6PM, Eastern Standard Time (USA) at 864-962-6864.
But I have
other questions not answered here... We thank
you for your order and hope you will be thrilled with your purchase!
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